{"schema": "aidb.conversation/1.0", "id": "c-0001", "dataset": "fictional-example", "example": "Fictional record written for illustration. No real company, person or ticket.", "source": {"system": "zendesk", "kind": "support_ticket", "channel": "email"}, "language": "nl", "period": {"start": "2023-03-06T08:14:00Z", "end": "2023-03-07T10:02:00Z"}, "participants": [{"ref": "", "side": "customer", "role": "office manager"}, {"ref": "", "side": "internal", "role": "support agent"}], "labels": {"priority": "normal", "category": "invoice"}, "turns": [{"n": 1, "at": "2023-03-06T08:14:00Z", "from": "", "kind": "message", "visibility": "public", "text": "Goedemorgen, op factuur staan 40 dozen printpapier, wij hebben er 4 besteld. Kunnen jullie dit corrigeren?"}, {"n": 2, "at": "2023-03-06T09:40:00Z", "from": "", "kind": "note", "visibility": "internal", "text": "Orderregel handmatig ingevoerd, typefout. Creditnota aanmaken."}, {"n": 3, "at": "2023-03-07T10:02:00Z", "from": "", "kind": "event", "event": {"field": "status", "value": "solved"}}], "outcome": {"status": "solved", "code": "credit_note", "reopened": false, "closed_at": "2023-03-07T10:02:00Z"}, "links": [], "deid": {"policy": "v1", "tokens": {"PER": 2, "ID": 1}, "date_offset": "constant per dataset", "review": "automated + human sample"}, "provenance": {"licensor": "L-EXAMPLE", "route": "admin export", "licence": "LIC-EXAMPLE"}} {"schema": "aidb.conversation/1.0", "id": "c-0002", "dataset": "fictional-example", "example": "Fictional record written for illustration. No real company, person or ticket.", "source": {"system": "slack", "kind": "chat_thread", "channel": "public channel"}, "language": "en", "period": {"start": "2022-11-15T13:02:00Z", "end": "2022-11-15T13:31:00Z"}, "participants": [{"ref": "", "side": "internal", "role": "backend engineer"}, {"ref": "", "side": "internal", "role": "engineering lead"}, {"ref": "", "side": "internal", "role": "support lead"}], "labels": {"channel_type": "public", "channel_purpose": "incidents"}, "turns": [{"n": 1, "at": "2022-11-15T13:02:00Z", "from": "", "kind": "message", "text": "Three customers report the export button times out since this morning. Anyone looking?"}, {"n": 2, "at": "2022-11-15T13:05:00Z", "from": "", "kind": "reply", "reply_to": 1, "text": "Looking now. The nightly job ran long, the queue is still draining."}, {"n": 3, "at": "2022-11-15T13:06:00Z", "from": "", "kind": "reply", "reply_to": 2, "text": "Can we pause the job and let exports through first?", "reactions": {"+1": 2}}, {"n": 4, "at": "2022-11-15T13:31:00Z", "from": "", "kind": "reply", "reply_to": 3, "text": "Paused, queue is clear, exports work again. Ticket for a proper fix: ."}], "outcome": null, "links": [{"type": "ticket", "ref": ""}], "deid": {"policy": "v1", "tokens": {"PER": 3, "ID": 1}, "date_offset": "constant per dataset", "review": "automated + human sample"}, "provenance": {"licensor": "L-EXAMPLE", "route": "admin export", "licence": "LIC-EXAMPLE"}} {"schema": "aidb.conversation/1.0", "id": "c-0003", "dataset": "fictional-example", "example": "Fictional record written for illustration. No real company, person or ticket.", "source": {"system": "exchange", "kind": "email_thread", "channel": "email"}, "language": "de", "period": {"start": "2021-06-01T07:45:00Z", "end": "2021-06-02T15:20:00Z"}, "participants": [{"ref": "", "side": "internal", "role": "purchasing"}, {"ref": "", "side": "supplier", "role": "account manager"}], "labels": {"subject": "Lieferung KW 23, Teilmenge"}, "turns": [{"n": 1, "at": "2021-06-01T07:45:00Z", "from": "", "to": [""], "kind": "message", "direction": "outbound", "text": "Guten Morgen, können Sie die Lieferung für KW 23 auf zwei Teillieferungen aufteilen? Die erste Hälfte brauchen wir bis Mittwoch."}, {"n": 2, "at": "2021-06-02T15:20:00Z", "from": "", "to": [""], "kind": "reply", "reply_to": 1, "direction": "inbound", "text": "Das ist möglich. Die erste Teillieferung geht morgen raus, die zweite am Freitag. Die Frachtkosten bleiben gleich.", "attachments": [{"type": "pdf", "size_kb": 84}]}], "outcome": {"status": "agreed", "code": "split_delivery", "reopened": false, "closed_at": "2021-06-02T15:20:00Z"}, "links": [], "deid": {"policy": "v1", "tokens": {"PER": 2}, "date_offset": "constant per dataset", "review": "automated + human sample"}, "provenance": {"licensor": "L-EXAMPLE", "route": "admin export", "licence": "LIC-EXAMPLE"}} {"schema": "aidb.conversation/1.0", "id": "c-0004", "dataset": "fictional-example", "example": "Fictional record written for illustration. No real company, person or ticket.", "source": {"system": "freshdesk", "kind": "support_ticket", "channel": "web form"}, "language": "es", "period": {"start": "2024-01-22T10:10:00Z", "end": "2024-01-24T09:00:00Z"}, "participants": [{"ref": "", "side": "customer", "role": "customer"}, {"ref": "", "side": "internal", "role": "support agent"}], "labels": {"priority": "high", "category": "login"}, "turns": [{"n": 1, "at": "2024-01-22T10:10:00Z", "from": "", "kind": "message", "visibility": "public", "text": "No puedo entrar en mi cuenta desde ayer, el código de verificación nunca llega a ."}, {"n": 2, "at": "2024-01-22T10:40:00Z", "from": "", "kind": "message", "visibility": "public", "text": "Lo siento. He reenviado el código y he comprobado que la dirección es correcta. ¿Puede revisar la carpeta de spam?"}, {"n": 3, "at": "2024-01-22T11:05:00Z", "from": "", "kind": "message", "visibility": "public", "text": "Estaba en spam. Ya funciona, gracias."}, {"n": 4, "at": "2024-01-24T09:00:00Z", "from": "", "kind": "event", "event": {"field": "status", "value": "closed"}}], "outcome": {"status": "solved", "code": "user_action", "reopened": false, "closed_at": "2024-01-24T09:00:00Z"}, "links": [], "deid": {"policy": "v1", "tokens": {"PER": 2, "EMAIL": 1}, "date_offset": "constant per dataset", "review": "automated + human sample"}, "provenance": {"licensor": "L-EXAMPLE", "route": "admin export", "licence": "LIC-EXAMPLE"}}